AI‑Focused Awards

ICMI’s Global Contact Center Awards announced the 2026 finalists on May 17, spotlighting innovations in AI adoption and customer experience that shape the contact‑center industry. The awards ceremony will be held on October 28 at the Gaylord Palms in Orlando, Florida, where winners across multiple categories will be announced. The finalists’ submissions showcase new leadership models, strategic achievements, and technology‑driven service improvements, emphasizing the evolving role of data and automation in customer interactions.